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Our Guarantee

Our Guarantee

We want you to be delighted with your purchase.  However, if for whatever reason, you wish to return any item to us within 1 month of the order date, we’ll promptly exchange the item or issue a refund. Please see below for details.

 

Returns, Exchanges and Refunds

  • All goods are guaranteed 100%, if faulty our guarantee extends to 6 months.  However, if you are not satisfied with any purchase for any reason, simply return the item with the return form (unwanted goods in new condition with packaging, or faulty goods) within 1 month of your purchase, and we will exchange, replace, or refund you by your original payment method. 
  • Refunds will be made for product purchases only. Delivery/Shipping costs are not refunded
  • Returning an unwanted item to us will be at your expense (unless the item is faulty) and we will promptly send the requested exchange to you free of shipping charge. 
  • With simple exchanges, when products are the same price, involve no transactions. We simply make stock adjustments.
  • Where prices have changed, you will receive a credit for what you originally paid for the returned item and recharged for the new product(s) at the retail price prevailing on the day your returned item(s) arrive at our returns address below.
  • However, if we have made an error, or the goods are faulty, please contact us immediately,so that we can make sure you are entirely satisfied.  

 

Products Received as GiftsIf the products you wish to exchange were received as a gift please supply us with the name and address of the original purchaser on the Returns Form.

 

Returns Address

Returns
bambooo.com,

3 Royle Park,

Royle Street,

Congleton, Cheshire

CW12 1JJ